How Do I Submit a Question or Technical Support Inquiry?

How Do I Submit a Question or Technical Support Inquiry?

To submit a question or request technical support from the Veracity Team, please use our help desk to open a ticket. When submitting the ticket, please select the appropriate classification for the request:
  1. LRS Technical Support
  2. Launch Technical Support
  3. General Inquiry
  4. Other


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      Veracity Launch supports the following content types… Courseware packages: SCORM 1.2 and 2004 TinCan/xAPI (Experience API) 0.95–2.0 cmi5 MP4 videos YouTube videos (streaming) PowerPoint presentations Acrobat documents (PDF) External links

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      Veracity Launch’s SCORM content player supports the following versions of SCORM: SCORM 1.2 SCORM 2004* *For SCORM 2004, Launch only supports the run-time data model: no sequencing or navigation.

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      Veracity Launch supports courseware package in: TinCan 0.95 xAPI 1.0 xAPI 1.0.1 xAPI 1.0.2 xAPI 1.0.3 xAPI 2.0 (IEEE Standard 9274.1.1)

    • How Do I Request a Demo?

      To request a demo of Veracity Learning, please submit a ticket. Enter your Phone number. In the Subject field, enter “LRS Demo Request”. Under Classifications, select General Inquiry. You may also enter a Description of your specific interests or use ...

    • How Do I Request a Custom Quote?

      To request a custom quote for the dedicated SaaS or On-Premises versions of Veracity Learning, please submit a ticket. Enter your Phone number. In the Subject field, enter “Sales/Pricing”. Under Classifications, select General Inquiry. You may also ...